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Logging In

What if I forgot my password or username?

How do I change my Login Information?

How do I choose a good username and password?

What is a secret question and secret answer?

What if I forgot my password or username?

We offer an automatic login process that is easy and secure. This process provides assistance to help you login when you have forgotten your login details. To ensure the security of your account, you will be asked to enter components of your account information as a method of identification. Once we validate that the information entered is accurate, you will be provided access to your account. When the process is complete, a privacy protection email will be sent to you. Click here to use the automatic login process.

How do I change my login information?

After you have logged in, click the 'your account' tab then the 'password' sub-tab-this will take you to the Login Information.

How do I choose a good username and password?

When selecting a username, you should pick something you can remember. However, you should also choose something unique. TrueCredit suggests using your email address.

Your password should be at least 8 characters in length using numbers and letters; remember it is also case sensitive.

What is a secret question and secret answer?

Your secret answer is your personal response to a secret question you choose from a list we provide. They will help you login if you forget your username or password. For example, if you choose the question: "what city were you born in?", then your secret answer could be "Los Angeles". Make sure the answer is true and specific enough so it will help you reset your login.

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